FAQs

Orders

Can I modify or cancel my order?
We begin processing orders shortly after they are placed. If you need to make a change or cancel, please contact us as soon as possible at hello@casamarisol.com. While we cannot guarantee changes, we will always do our best to assist.

Will I receive an order confirmation?
Yes, once your order is placed, you will receive a confirmation email with your order details.

Shipping

Where do you ship from?
Orders are shipped from our fulfillment centers in the United States and internationally.

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by destination, but most international orders arrive within 1–5 business days after dispatch.

Do you offer worldwide shipping?
Yes, Casa Marisol ships worldwide.

Will I have to pay duties or taxes?
Depending on your location, duties and taxes may apply. These are determined by your local customs authority.

Returns & Exchanges

Do you accept returns?
We accept returns for exchange or store credit only. Refunds are not offered.

How do I request a return or exchange?
Please contact hello@casamarisol.com within 15 days of delivery. Our team will guide you through the process.

What items are eligible?
Items must be unworn, unwashed, and returned in original condition with tags attached.

Are any items non-returnable?
Sale items, accessories, and undergarments are not eligible for return or exchange.

Products

How do I choose the right size?
We recommend referring to our size guide available on each product page. If you need assistance, feel free to contact us.

Are your products comfortable for babies?
Yes, our pieces are designed with soft, carefully selected fabrics to ensure comfort and ease of movement.

About Casa Marisol

What is Casa Marisol?
Casa Marisol is a brand by Mama Luma Inc., inspired by a California lifestyle and focused on timeless pieces for babies and young children.

Where are your products made?
Our products are crafted with care through trusted production partners, with a strong focus on quality and detail.